Addressing the logistics of managing business information

Values and Standards

中文


	GRM Mission To Exceed our Clients' Expectations by Delivering Superior Services, Facilities and Innovative Information Management Solutions. GRM China Vision To be the first choice in records and information management for top local and multinational companies doing business in China. A note about our values and standards GRM is a professional and dedicated team of records and information management professionals who are committed to providing superior services and innovative solutions. GRM's culture of professional customer service is based on our company values and standards and reflects our commitment to provide the best possible service to our clients. These values and standards play a role at every level of GRM's business. From the boardroom to the customer service center to the delivery personnel, these core values and standards shape the decisions of our leadership and influence the quality services our staff provides. Accuracy Accuracy means getting it right; the right files, to the right person at the right time. GRM's staff communicates clearly and effectively to make sure we understand our client's needs. We consistently triple check all activity to ensure that all containers, transfer cases, files and tapes are tracked and delivered accurately by applying the use of barcode technology, real time scanning and comparative reports which are verified daily. It is the accuracy of the GRM system which gives us our Integrity. Integrity GRM's team takes pride in their jobs and is committed to the services we provide. The systems we have developed and the trained professionals that implement them provide the highest level of reliability, consistency and dependability. We know that our reputation for excellence is based on the principles of our staff and the integrity of our systems. At GRM the integrity of our team and the quality of our systems ensures that each client is guaranteed accountability. Accountability By combining the accuracy of our systems with the integrity of our team, you can rest assured that GRM is accountable for the services we provide. When you are a GRM client, you get a documented system for managing and processing your' company's information. Working together this allows you to maintain control of your files and information which keeps your staff accountable as well. It is the accountability that GRM provides for its clients that encourages greater teamwork. Teamwork Teamwork at GRM is an important component of our daily operation, providing support and working together with our clients to deliver the best possible service. GRM's team of trained professionals partners with you as an extension of your file management program. These partnerships are based on friendly and professional cooperation to deliver the best service and develop strong relationships. Relationships Relationships at GRM serve as the basis for how we care for our customers and how we work as a team to ensure accuracy and integrity. GRM's staff knows each client by name because we are involved in the daily operation of their businesses. It is this foundation of relationships and cooperation between GRM and its clients that makes us stand apart in the industry and enables us to come up with innovative solutions for each client. Innovation Through teamwork and relationships GRM is always introducing innovative services and specialized solutions for our clients. GRM's creative flexibility sets us apart and provides us with the freedom to continue to explore, develop and create various solutions to enhance your business management and improve the quality of care we provide. Customer Care The core of GRM is customer service, and throughout our history, the attentive, personalized service we provide to our clients has set apart from our competition. At GRM we understand that it is the belief in our values, the relationships we have with our clients and the outstanding service we provide them that makes us a unique and valued service provider.