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| Addressing the logistics of managing business information |
Barcode Tracking System |
中文 |
 The Software GRM uses O'Neil RSSQL records management software in unison with a suite of proprietary GRM software. All information about the client is in the system, including the barcode of each item and everything that the client would like us to know about that item. For any item in our system, we know the barcode number, the company it belongs to, the department or sub-department it is assigned to, whom is authorized to request the item, and the entire history of the item's lifecycle, from the time it came to GRM until its destruction date. The Software manages the status of the item and also allows us to generate workorders for service. Barcodes and Scanners Barcodes are on all items, on all locations, and even on our workorders. An item barcode is assigned only to that client, or department, so that no other client or even another department within that company can request that item. Barcodes for location denote a specific location within the Records Center. For example, look up an item number, and you will have information on its location and that box or tape can be retrieved immediately. Scanners are used by Operations to track and manage the activity of all items, be they in the Records Center or sent for service to a client's office. Scanners are uploaded with workorder information to ensure that items are accurately delivered and picked up. Workorders Service at GRM is based on workorders. A workorder is a service request generated through RSSQL, that contains all relevant client and service information GRM needs to provide the requested service. A workorder is printed with a barcode so that it can be scanned by Operations when providing service to the client.  At GRM's Records Center, when items come into the facility, they are shelved to a location in our custom racking. The barcode of the item is scanned and the barcode of the location in which it has been placed is scanned as well. When the scanners are downloaded after use, the location of that item is saved in the database. Operations then submits its reports and Customer Service will compare the items shelved, to the items that came to the facility and confirm that they match, eliminating the possibility of error or missing items. Tracking for Services When a request for service is made, Customer Service creates a Workorder in the system. This workorder is then printed and a copy goes to Operations, who goes to the location of the item and brings it to a staging area. The driver assigned to perform the service, uploads that workorder information to a scanner. The driver then brings up that workorder in the scanner and validates all items for delivery, making sure they are accounted for by scanning those items. In the event that an item is missing or if the wrong item is scanned, an error message will appear on the scanner, alerting the driver to the problem. This reduces the risk of a service error. Upon delivery, GRM's Operations staff will scan the workorder, and scan the items to be delivered or picked up. The driver then generates a receipt from a portable printer which lists all items picked up and/or delivered. When the driver returns to GRM, all information is downloaded into the system. This information is then checked by Customer Service to ensure accuracy. Should you like to know more about GRM's Barcode Tracking System, or to speak with a sales representative, please click here. |
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