Addressing the logistics of managing business information

Customer Service

中文


	At GRM, our relationship to our clients and our ability to provide them with superior service is an essential element of our company culture. Our Customer Service team embodies this notion. They make certain that our clients get attentive and professional service. Here is a summary of the key roles of Customer Service at GRM. Client Management When you call GRM it is our team of professional customer service people at the phones, answering your questions and working with you to provide solutions to your requests. From taking service requests and creating workorders in our system to helping you resolve a service issue, Customer Service is your day to day contact at GRM. Account Setup Customer Service is responsible to setup your account, including all of your relevant account information. They setup departments and sub-departments in the system, as well as authorized persons for each group. Customer Service assigns barcodes that are unique to your account and enters any special information about how services should be performed. Should you have your own tracking information you would like GRM to track for you, Customer Service will also help to import your data into our tracking system. Training and Support When you become a GRM customer, or even if you add a new department to your account with us, GRM's Customer Service will provide you with training on how to work with us. Customer Service is also available to help provide support to you in whatever capacity we can. Consider GRM an extension or your company's resources. To find out more about our other training and support service, please click here Operational Audit (Pickup Confirmation) GRM believes highly in checks and balances. That is why Customer Service is responsible to perform the daily pickup confirmation, a report that ensures the accuracy of our system and our services. Every day, they compare the information within our system, to the workorders for the previous day and reports submitted by the Operations team. This assures that the items that we provided service for and the items at the facility are all accounted for. Project Work GRM's Customer Service Team is also responsible for working with clients to do special projects related to the management of their information. These often include regular filing and indexing projects, repacking management and document imaging. To learn more about Customer Service at GRM or to speak with a sales representative, please contact us.